Privacy Policy

1. Introduction

PlumSilk ("we," "our," or "us") is committed to handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect the personal data you share with us when engaging our home visit makeup artist services or visiting our website at plumsilkve.info. We operate from West Central District, Tainan 700, Taiwan and process data in compliance with Taiwan's Personal Data Protection Act (PDPA).

2. Personal Data We Collect

We collect information you provide directly when you contact us through our website form, by phone, or by email. This may include:

• Full name and contact details (phone number, email address)
• Event date, time, and location
• Service preferences and any notes about skin sensitivities
• Home or venue address shared for the purpose of artist travel

We also collect basic technical data when you visit our website, including browser type, approximate location, and pages visited, through standard server logs and optional analytics cookies.

3. Legal Basis for Processing

We process your personal data on the following bases:

• Contract performance: to fulfil your booking and deliver the makeup service you've arranged
• Legitimate interest: to improve our services and communicate with you about your appointment
• Consent: where you have agreed to receive optional communications or to the use of non-essential cookies

4. How We Use Your Data

• To confirm and manage your booking
• To coordinate artist travel to your location
• To communicate with you before and after the session
• To send occasional service updates, if you have opted in
• To improve how we operate and respond to feedback

5. Data Retention

Booking information is retained for a period of two years from the date of your last appointment, after which it is securely deleted. Analytics data is retained in aggregate form only and is not linked to individual identities beyond 14 months. If you request deletion of your personal data, we will process that request within 30 days.

6. Data Sharing

We do not sell your personal data. We may share limited information with the following parties where operationally necessary:

• The individual PlumSilk artist assigned to your session (name, location, time, preferences)
• Our email and booking platform providers, who are contractually bound to data protection standards
• Relevant authorities where required by applicable law

7. Data Protection Measures

Personal data is stored in password-protected systems with access restricted to PlumSilk staff who require it to fulfil your booking. All website data is transmitted over encrypted HTTPS connections. We review our data handling practices periodically and update them as needed.

8. Cookies

Our website uses essential cookies to function correctly and optional cookies for analytics purposes. You can manage your cookie preferences at any time through our Cookie Policy page. Rejecting optional cookies does not affect your ability to use the site.

9. Your Rights Under Taiwan's PDPA

As a data subject under Taiwan's Personal Data Protection Act, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where it is no longer necessary
• Withdraw consent where processing is based on consent
• Object to processing or request restriction of processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted personal data to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be noted on this page with an updated "last updated" date. Continued use of our website after changes are published constitutes acceptance of the revised policy.

13. Contact

For any privacy-related questions or to exercise your data rights, reach us at:

• Email: [email protected]
• Address: No. 201, Minsheng Road Sec. 2, West Central District, Tainan 700, Taiwan
• Phone: +886 6 2938 4172