Terms & Conditions

1. Definitions

"PlumSilk" refers to the makeup artist studio operated from No. 201, Minsheng Road Sec. 2, West Central District, Tainan 700, Taiwan. "Client" refers to any person who books or enquires about a PlumSilk service. "Service" refers to any makeup artist visit provided by PlumSilk. "Agreement" refers to the booking confirmation and these terms taken together.

2. Acceptance of Terms

By submitting a booking enquiry or confirming a booking with PlumSilk, you confirm that you are at least 18 years of age, have the capacity to enter into a service agreement, and accept these Terms and Conditions in full. If you are booking on behalf of another person, you represent that you have their authority to do so.

3. Service Description

PlumSilk offers three home visit makeup artist services: the Morning Bloom Look, the Gallery Opening Style, and the Destination Wedding Service. Full descriptions of each service are available on our website. Services are delivered by PlumSilk artists who travel to the client's nominated location within our service area.

4. Booking and Confirmation

A booking is considered confirmed once PlumSilk has received a deposit payment and sent a written confirmation. Deposits are non-refundable unless PlumSilk cancels the appointment. The deposit amount is communicated at the time of booking. The remaining balance is due on the day of the visit before the session begins.

5. Cancellation and Rescheduling

• Cancellations made more than 7 days before the session: deposit is forfeited; no further charge applies
• Cancellations made within 7 days of the session: 50% of the total service fee becomes due
• Cancellations on the day of the session: full service fee becomes due
• Rescheduling with more than 7 days' notice: permitted once without additional charge
• PlumSilk cancellations: full deposit refund will be issued within 5 business days

Rescheduling or cancellation requests must be made by contacting us directly at [email protected] or by phone.

6. Client Responsibilities

The client is responsible for:

• Providing accurate booking information including the correct location address and event time
• Ensuring a suitable space is available for the artist to work, with access to reasonable lighting
• Disclosing known allergies or skin sensitivities in advance of the session
• Being ready to receive the artist at the agreed arrival time

7. Service Delivery

PlumSilk artists will make every effort to arrive at the agreed time. In the event of unavoidable delays due to traffic or circumstances outside our control, the client will be notified as promptly as possible. Session timing begins from the artist's arrival and will be completed within the agreed duration. The artist reserves the right to adjust product choices based on on-site conditions, skin type, or event context.

8. Acceptable Conduct

PlumSilk artists reserve the right to end a session early if they experience abusive, threatening, or disrespectful behaviour from a client or anyone present at the location. In such circumstances, the full session fee remains payable.

9. Intellectual Property

All content on the PlumSilk website, including written text, photographs, and design elements, is the property of PlumSilk and may not be copied or reproduced without written permission. Clients may share photographs of their own appearance taken during or after a PlumSilk session without restriction.

10. Payment Terms

Payments are accepted in New Taiwan Dollars (NT$). Accepted payment methods will be confirmed at the time of booking. Prices listed on the website are current at the time of publication and are subject to change. The price in effect at the time of booking confirmation applies to that booking.

11. Refund Policy

Refunds are not available for completed sessions. If a client is dissatisfied with the outcome, they should raise this with the artist on the day. PlumSilk will consider feedback and may offer a partial credit at its discretion in cases where service delivery fell materially short of the agreed description.

12. Disclaimers

PlumSilk services are delivered with professional care and attention. We cannot guarantee specific aesthetic outcomes, as results are influenced by the client's own skin type, condition, and personal characteristics. PlumSilk is not a medical service and does not provide dermatological advice. Clients with active skin conditions should consult a healthcare professional before booking.

13. Limitation of Liability

PlumSilk's liability to any client for any claim arising from a session shall not exceed the total fee paid for that session. We are not liable for indirect, consequential, or special damages of any kind. Nothing in these terms limits liability for personal injury caused by negligence.

14. Governing Law

These Terms and Conditions are governed by the laws of Taiwan. Any disputes arising from these terms or from the use of PlumSilk services shall be subject to the jurisdiction of the courts of Tainan, Taiwan. We encourage informal resolution in the first instance by contacting us at [email protected].

15. General Provisions

If any provision of these terms is found to be unenforceable, the remaining provisions continue in full effect. These terms constitute the entire agreement between PlumSilk and the client regarding the service, superseding any prior discussions or correspondence.

16. Changes to These Terms

PlumSilk may update these terms from time to time. Updated terms will be published on this page with a new effective date. Bookings made before the effective date of any change are governed by the terms in effect at the time of booking.

17. Contact

• Email (general): [email protected]
• Email (legal matters): [email protected]
• Phone: +886 6 2938 4172
• Address: No. 201, Minsheng Road Sec. 2, West Central District, Tainan 700, Taiwan